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Return Policy
1.1. Pursuant to Clause 17.12 of the Retail Trade Rules approved by Resolution No. 697 of the Government of the Republic of Lithuania dated 11 June 2011 (version dated 29 July 2014), high-quality pearls, precious stones, precious metals and articles thereof purchased at physical retail locations, except artificial costume jewellery (codes under the Combined Nomenclature – 7101–7116, 7118), are non-exchangeable and non-returnable.
1.2. The Consumer has the right to withdraw from a sale and purchase agreement concluded with the Seller in the Online Store by notifying the Seller in writing and sending (returning) the goods to be returned to the Seller within 14 calendar days from the date of receipt of the goods.
The Consumer must submit a notice (completed return form) to the Seller by email at [email protected] or send it together with the returned goods by registered mail or courier, or deliver it personally to one of the addresses specified below.
The Consumer must return the goods (send them by courier service or registered mail with delivery confirmation) to: recipient – UAB “EX FACTORY JEWELRY”, “MARRY ME by Ribas” store, address – Ozo g. 25, LT-07150 Vilnius, Lithuania.
The Consumer may personally deliver the goods to any UAB “EX FACTORY JEWELRY” “MARRY ME by Ribas” store, except for the store located at Vilnius Airport (Rodūnios kl., Vilnius).
The notice must clearly state that the Consumer withdraws from the sale and purchase agreement, returns the goods and requests a refund, specify the Consumer’s bank account to which the Consumer wishes to receive the refund, and include a document confirming the purchase of the goods from the Seller.
1.3. The Consumer may exercise the right to return the goods provided for in Clause 1.2 only if the aforementioned 14-day return period has not expired and the conditions set out in Clause 1.4 are met.
Until the returned goods are delivered to the Seller, the risk of loss or damage to the goods shall remain with the Consumer. The Consumer shall bear the shipping costs of returning the goods.
1.4. Pursuant to Clause 1.2, the returned goods must be undamaged, show no signs of mechanical damage, retain their original appearance, have all original labels and quality certificates, be in their original packaging, and must not have been used or worn.
If the goods or their packaging are defective or show signs of wear, the Consumer may not exercise the right to withdraw from the sale and purchase agreement, and the Seller has the right not to accept the returned goods and not to refund the Consumer.
In such case, the Consumer has the right to collect the goods from the Seller at the Consumer’s own expense. If the Consumer fails to collect the goods within 1 (one) month, the Seller shall have no obligation to continue storing them.
1.5. If the Consumer withdraws from the sale and purchase agreement pursuant to Clause 1.2, and the goods are returned within the specified 14-day period and comply with the requirements of Clause 1.4, all money paid for the goods shall be refunded, excluding the costs of delivery of the goods to the Consumer (shipping costs shall not be refunded).
Upon receiving the returned goods that meet the applicable requirements, the Seller shall refund the money to the Consumer’s specified bank account no later than within 14 days. The money shall be refunded only after the goods have been inspected by the Lithuanian Assay Office to verify that they have been returned in the same condition in which they were shipped.
Inspection of returned goods by the Lithuanian Assay Office is a right of the Seller, but not an obligation.
1.6. Pursuant to Clause 1.2, the right of withdrawal does not apply, and the Consumer may not exercise it, in respect of goods manufactured according to a special order placed by the Consumer, which were not manufactured in advance and which were manufactured taking into account the Consumer’s personal choice or instructions, or in respect of goods that were clearly customised for the Consumer’s personal needs (for example, a change in the size of a jewellery item or similar) or specially ordered for the Consumer (the goods were not in stock and this was indicated before ordering the goods).
When individually ordering a product, its return is possible only if the product is defective, in accordance with the procedure and conditions set out in these Terms.